Terms and Conditions

Welcome to Kean Guan Tea Merchants! Please read these Terms and Conditions carefully before using our website or purchasing our products. By accessing or using our website or purchasing our products, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use our website or purchase our products.

1. Definitions

   • "Kean Guan Tea Merchants," "we," "our," or "us" refers to the company offering the products and services described in these Terms and Conditions.

   • "You" or "user" refers to anyone who accesses our website or purchases our products.

      

2. Product Information

   • We make every effort to provide accurate and up-to-date information about our products, including descriptions, ingredients, and prices. However, we do not guarantee the accuracy of such information.

      

3. Orders and Payment

   • By placing an order on our website, you agree to provide accurate and complete information.

   • We reserve the right to accept or reject any order for any reason, including but not limited to product availability or errors in pricing.

   • Payment for orders is processed through secure payment gateways. We do not store your payment information.

   • Prices are subject to change without notice. The price charged for an order will be the price in effect at the time the order is placed.

      

4. Shipping and Delivery

   • We will make every reasonable effort to deliver your order in a timely manner. However, we are not responsible for delays beyond our control.

   • Shipping costs and estimated delivery times are provided during the checkout process.

      

5. Returns and Refunds

   • We want you to be satisfied with your purchase. If you are not completely satisfied, please contact our customer support team within 30 days of receiving your order to request a return or exchange.

   • Returned products must be in their original packaging, unused, and in a resalable condition.

   • Refunds will be issued to the original payment method, excluding shipping costs.

      

6. Intellectual Property

   • All content on our website, including but not limited to text, images, logos, and trademarks, is the property of Kean Guan Tea Merchants and protected by applicable copyright and trademark laws.

    

7. Privacy

   • Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

      

8. Limitation of Liability

   • To the extent permitted by law, Kean Guan Tea Merchants shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly.

      

9. Indemnification

   • You agree to indemnify and hold Kean Guan Tea Merchants, its officers, employees, and agents harmless from any claims, liabilities, damages, or expenses arising from your use of our website or products.

      

10. Changes to Terms and Conditions

    • Kean Guan Tea Merchants reserves the right to update or modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms and Conditions periodically.

       

11. Contact Information

    • For questions, concerns, or comments regarding these Terms and Conditions, please contact us at kgtea@gmail.com.

By using our website or purchasing our products, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.