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Privacy Policy


Kean Guan Tea Merchants ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our website, purchase our products, or engage with our services. By using our website or purchasing our products, you consent to the practices described in this Privacy Policy.


1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: This may include your name, email address, phone number, and shipping address.

  • Payment Information: We collect information necessary to process payments for products you purchase, such as credit card numbers, billing addresses, and other payment details. Please note that we do not store your payment information; it is securely processed by third-party payment processors.

  • Communications: When you contact us via email, phone, or other communication channels, we may collect and store the content of your communications, as well as your contact information.

  • Usage Information: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed.

  • Cookies and Similar Technologies: We may use cookies and similar tracking technologies to collect information about your browsing activities. You can manage cookie preferences through your web browser settings.


2. How We Use Your Information

We may use your personal information for the following purposes:

  • To Provide Products and Services: We use your information to fulfill your orders, process payments, and provide customer support.

  • To Communicate: We may send you transactional emails related to your orders and respond to your inquiries.

  • To Improve Our Website: We use data to analyze website usage and make improvements, including customizing content and ensuring the security of our website.

  • To Send Marketing Communications: With your consent, we may send you promotional emails or newsletters about our products, special offers, and updates. You can opt-out of these communications at any time.


3. Disclosure of Your Information

We may share your personal information with third parties in the following situations:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering products.

  • Legal Compliance: We may disclose your information to comply with applicable laws, regulations, or legal processes.

  • Protection of Rights: We may disclose your information to protect our rights, privacy, safety, or property, or those of others.


4. Your Choices and Rights

  • Access and Correction: You may request access to your personal information and correct any inaccuracies.

  • Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the instructions in our emails or contacting us directly.

  • Cookies: You can manage cookies through your web browser settings.


5. Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.


6. Children's Privacy

Our website is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children.


7. Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal or regulatory reasons. The updated Privacy Policy will be posted on our website with the effective date.


8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at kgtea@gmail.com.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.


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